Data pro­tec­tion poli­cy

1. Data pro­tec­tion at a glance

Gene­ral infor­ma­ti­on

The fol­lo­wing infor­ma­ti­on pro­vi­des a brief sum­ma­ry of what hap­pens to your per­so­nal data when you visit our web­site. Per­so­nal data are all data by which you can per­so­nal­ly be iden­ti­fied. Detail­ed infor­ma­ti­on about data pro­tec­tion is con­tai­ned in our data pro­tec­tion poli­cy sta­ted below.

Data collec­tion on our web­site

Who is respon­si­ble for data collec­tion on this web­site?
Data pro­ces­sing on this web­site is per­for­med by the web­site ope­ra­tor, who­se con­tact details are sta­ted in the web­site legal noti­ce.

How do we collect your data?
One way in which we collect your data is when you sha­re infor­ma­ti­on with us. This may be the data you enter in a con­tact form, for examp­le.

Other data are auto­ma­ti­cal­ly collec­ted by our IT sys­tems when you visit the web­site. The­se are pri­ma­ri­ly tech­ni­cal data (e.g. inter­net brow­ser, ope­ra­ting sys­tem or time of visit). The­se data are recor­ded auto­ma­ti­cal­ly as soon as you access our web­site.

How do we use your data?
Some of the data is collec­ted to ensu­re per­fect web­site func­tio­n­a­li­ty. Addi­tio­nal data can be used to ana­ly­se user beha­viour.

What rights do you have con­cer­ning your data?
You have the right, at any time and free of char­ge, to recei­ve infor­ma­ti­on about your stored per­so­nal data, its source and reci­pi­ents, as well as the pur­po­se for which it is stored. You also have the right to demand that your data be rec­tified, blo­cked or era­sed. Plea­se do not hesi­ta­te to con­tact us at any time using the address sta­ted in the legal noti­ce if you have any ques­ti­ons about this or any other mat­ters con­cer­ning data pro­tec­tion. You are fur­ther ent­it­led to lodge a com­p­laint with the com­pe­tent super­vi­so­ry aut­ho­ri­ty.

Moreo­ver, in cer­tain cir­cum­s­tan­ces, you have the right to demand that pro­ces­sing of your per­so­nal data is restric­ted. Details about this are con­tai­ned in the data pro­tec­tion poli­cy under “Right to restric­tion of pro­ces­sing”.

Ana­ly­sis tools and tools of third-par­ty pro­vi­ders

When you visit our web­site, your sur­fing beha­viour may be eva­lua­ted for sta­tis­ti­cal pur­po­ses. This is done using coo­kies and with ana­ly­sis pro­grams. As a rule, your sur­fing beha­viour is ana­ly­sed anony­mously; your sur­fing beha­viour can­not be traced back to you.

You have the pos­si­bi­li­ty of objec­ting to this ana­ly­sis or pre­ven­ting it by not using cer­tain tools. This data pro­tec­tion poli­cy con­tains detail­ed infor­ma­ti­on about the­se tools and the ways in which you can object to their use.

2. Gene­ral remarks and man­dato­ry infor­ma­ti­on

Data pro­tec­tion

The ope­ra­tors of this web­site take the pro­tec­tion of your per­so­nal data very serious­ly. We tre­at your per­so­nal data in con­fi­dence and in line with sta­tuto­ry data pro­tec­tion regu­la­ti­ons as well as this data pro­tec­tion poli­cy.

When you use this web­site, dif­fe­rent types of per­so­nal data are collec­ted. Per­so­nal data are data by which you can per­so­nal­ly be iden­ti­fied. This data pro­tec­tion poli­cy exp­lains which data we collect and what we use them for. It also out­lines how and for what pur­po­se this is done.

Plea­se be awa­re that inter­net-based data trans­mis­si­on (e.g. when com­mu­ni­ca­ting by e‑mail) may have secu­ri­ty gaps. Abso­lu­te pro­tec­tion of data against access by third par­ties is not pos­si­ble.

Infor­ma­ti­on about the con­trol­ler

The con­trol­ler respon­si­ble for data pro­ces­sing on this web­site is:

Raf­fi­ne­rie Hei­de GmbH
Post­fach 1440
25734 Hei­de
Ger­ma­ny

Tele­pho­ne: +49 481 6930
E‑mail: info@heiderefinery.com

The con­trol­ler is the natu­ral or legal per­son that, alo­ne or joint­ly with others, deter­mi­nes the pur­po­ses and means of pro­ces­sing per­so­nal data (e.g. names, e‑mail addres­ses, etc.).

With­dra­wal of your con­sent to data pro­ces­sing

Many data pro­ces­sing ope­ra­ti­ons are per­mit­ted only with your express con­sent. You can with­draw any con­sent you have pre­vious­ly given at any time. To do so, all you have to do is send us an infor­mal noti­fi­ca­ti­on by e‑mail. The with­dra­wal of con­sent shall not affect the law­ful­ness of data pro­ces­sing occur­ring befo­re con­sent was with­drawn.

Right to object to data collec­tion in par­ti­cu­lar cases and right to object to direct mar­ke­ting (Arti­cle 21 GDPR)

If per­so­nal data are being pro­ces­sed on the basis of Arti­cle 6(1) point e or f GDPR, you have the right, at any time, to object to the pro­ces­sing of your per­so­nal data on grounds rela­ting to your par­ti­cu­lar situa­ti­on; this also inclu­des any pro­filing based on the­se pro­vi­si­ons. The rele­vant legal basis of any pro­ces­sing is out­lined in this data pro­tec­tion poli­cy. If you rai­se an objec­tion, we will no lon­ger pro­cess your per­so­nal data unless we can demons­tra­te com­pel­ling legi­ti­ma­te grounds for the pro­ces­sing which over­ri­de your inte­rests, rights and free­doms or the pro­ces­sing ser­ves the estab­lish­ment, exer­ci­se or defence of legal claims (objec­tion pur­suant to Arti­cle 21(1) GDPR).

Whe­re per­so­nal data are pro­ces­sed for direct mar­ke­ting pur­po­ses, you have the right, at any time, to object to pro­ces­sing of per­so­nal data con­cer­ning you for such mar­ke­ting; this also inclu­des pro­filing to the extent that it is rela­ted to such direct mar­ke­ting. Should you object, your per­so­nal data will the­re­af­ter no lon­ger be pro­ces­sed for direct mar­ke­ting pur­po­ses (objec­tion pur­suant to Arti­cle 21(2) GDPR).

Right to lodge a com­p­laint with the com­pe­tent super­vi­so­ry aut­ho­ri­ty

In the event of infrin­ge­ments of the GDPR, tho­se affec­ted have the right to lodge a com­p­laint with a super­vi­so­ry aut­ho­ri­ty, in par­ti­cu­lar in the Mem­ber Sta­te of their habi­tu­al resi­dence, place of work or place of the alle­ged infrin­ge­ment. The right to lodge a com­p­laint shall exist wit­hout pre­ju­di­ce to any other admi­nis­tra­ti­ve or judi­ci­al reme­dy.

Right to data por­ta­bi­li­ty

You have the right to have data that we have pro­ces­sed by auto­ma­ted means on the basis of your con­sent or in per­for­mance of a con­tract deli­ve­r­ed to you or to a third par­ty in a com­mon­ly used and machi­ne-read­a­ble for­mat. Should you request that the data are trans­mit­ted direc­t­ly to ano­t­her con­trol­ler, this will be done only whe­re tech­ni­cal­ly fea­si­ble.

SSL and TLS encryp­ti­on

This site uses SSL and/or TLS encryp­ti­on for secu­ri­ty rea­sons and to safe­guard the trans­mis­si­on of con­fi­den­ti­al con­tent, such as purcha­se orders and inqui­ries, that you send to us in our capa­ci­ty as the site ope­ra­tor. The address in the brow­ser address bar chan­ges from http:// to https:// and the brow­ser dis­plays a clo­sed pad­lock sym­bol when data are being trans­mit­ted in an encryp­ted for­mat.

When SSL or TLS encryp­ti­on is activa­ted, the data you trans­mit to us can­not be read by third par­ties.

Access to, blo­cking, era­su­re and rec­tifi­ca­ti­on of data

Wit­hin the scope of the app­li­ca­ble sta­tuto­ry pro­vi­si­ons, you have the right, at any time and free of char­ge, to recei­ve infor­ma­ti­on about your stored per­so­nal data, its source and reci­pi­ents as well as the pur­po­se for which your data is being pro­ces­sed. You may also have the right to have your data rec­tified, blo­cked or era­sed. Plea­se do not hesi­ta­te to con­tact us at any time using the address sta­ted in the legal noti­ce if you have any ques­ti­ons about this or any other mat­ters con­cer­ning your per­so­nal data.

Right to restric­tion of pro­ces­sing

You have the right to demand that pro­ces­sing of your per­so­nal data is restric­ted. Plea­se do not hesi­ta­te to con­tact us at any time using the address sta­ted in the legal noti­ce if you have any ques­ti­ons about this. The right to restric­tion of pro­ces­sing exists in the fol­lo­wing cases:

  • If you con­test the accu­ra­cy of the per­so­nal data we store about you, we gene­ral­ly need time to inves­ti­ga­te this. During the inves­ti­ga­ti­on peri­od, you have the right to demand that pro­ces­sing of your per­so­nal data is restric­ted.
  • If the pro­ces­sing of your per­so­nal data was/is unlaw­ful, you can request that pro­ces­sing of your per­so­nal data be restric­ted rather than ask for the data to be era­sed.
  • If we no lon­ger need your per­so­nal data, but you requi­re them for the exer­ci­se, defence or estab­lish­ment of legal claims, you have the right to request that pro­ces­sing of your per­so­nal data be restric­ted rather than ask for the data to be era­sed.
  • If you have rai­sed an objec­tion pur­suant to Arti­cle 21(1) GDPR, due con­si­de­ra­ti­on must be given to your inte­rests on the one hand and our inte­rests on the other. Pen­ding the con­si­de­ra­ti­on of who­se inte­rests shall pre­vail, you have the right to request that pro­ces­sing of your per­so­nal data be restric­ted.

If you have restric­ted pro­ces­sing of your per­so­nal data, such data shall – with the excep­ti­on of sto­rage – only be pro­ces­sed with your con­sent or for the estab­lish­ment, exer­ci­se or defence of legal claims or for the pro­tec­tion of the rights of ano­t­her natu­ral or legal per­son or for rea­sons of important public inte­rest of the European Uni­on or of a Mem­ber Sta­te.

3. Data collec­tion on our web­site

Coo­kies

Our web­site uses coo­kies in some instan­ces. Coo­kies do not cau­se any dama­ge to your com­pu­ter and do not con­tain any viru­ses. The pur­po­se of coo­kies is to make our inter­net offe­ring more user fri­end­ly, effec­tive and secu­re. Coo­kies are small text files that are pla­ced on your com­pu­ter and stored by your brow­ser.

Most of the coo­kies we use are known as ses­si­on coo­kies. The­se are auto­ma­ti­cal­ly dele­ted after you lea­ve our site. Other coo­kies will remain stored on your device until you dele­te them. The­se coo­kies enab­le us to reco­gnise your brow­ser the next time you visit our web­site.

You can adjust your brow­ser set­tings to make sure that you are noti­fied every time coo­kies are pla­ced on your device and to enab­le you to accept coo­kies only in spe­ci­fic cases or to exclu­de the accep­tan­ce of coo­kies in spe­ci­fic situa­ti­ons or in gene­ral and to activa­te the auto­ma­tic dele­ti­on of coo­kies whenever you clo­se your brow­ser. Plea­se note that the func­tions of this web­site may be limi­ted if you dis­able coo­kies.

Coo­kies that are requi­red for elec­tro­nic com­mu­ni­ca­ti­on pro­ces­ses or to pro­vi­de cer­tain func­tions that you want to use (e.g. the shop­ping bas­ket func­tion) are stored on the basis of Arti­cle 6(1) point f GDPR. The web­site ope­ra­tor has a legi­ti­ma­te inte­rest in sto­ring coo­kies to ensu­re that it can opti­mi­se its ser­vices and pro­vi­de them free from tech­ni­cal errors. Inso­far as other coo­kies (e.g. coo­kies for the ana­ly­sis of your brow­sing beha­viour) are stored, they are addres­sed sepa­r­ate­ly in this data pro­tec­tion poli­cy.

Con­tact form

If you sub­mit inqui­ries to us using our con­tact form, the infor­ma­ti­on and any con­tact details you enter in this form will be stored by us so that we can hand­le your inqui­ry and ans­wer any fur­ther ques­ti­ons you may have. We will not sha­re this infor­ma­ti­on wit­hout your con­sent.

The pro­ces­sing of the data ent­e­red in the con­tact form the­re­fo­re occurs exclu­si­ve­ly on the basis of your con­sent (Arti­cle 6(1) point a GDPR). You can with­draw this con­sent at any time. To do so, all you have to do is send us an infor­mal noti­fi­ca­ti­on by e‑mail. The with­dra­wal of con­sent shall not affect the law­ful­ness of any data pro­ces­sing ope­ra­ti­ons occur­ring befo­re con­sent was with­drawn.

We will con­ti­nue to store the infor­ma­ti­on you have ent­e­red in the con­tact form until you ask us to era­se the data or with­draw your con­sent to the sto­rage of the data or until the pur­po­se for which the data is being stored no lon­ger exists (e.g. after we have finis­hed hand­ling your inqui­ry). Any man­dato­ry legal pro­vi­si­ons – in par­ti­cu­lar reten­ti­on peri­ods – will not be affec­ted by this.

Inqui­ries by e‑mail, tele­pho­ne or fax

If you con­tact us by e‑mail, tele­pho­ne or fax, your inqui­ry, inclu­ding all the per­so­nal data pro­vi­ded (name, natu­re of request), will be stored and pro­ces­sed by us for the pur­po­se of hand­ling your inqui­ry. We will not sha­re this infor­ma­ti­on wit­hout your con­sent.

This data is pro­ces­sed on the basis of Arti­cle 6(1) point b GDPR, if your inqui­ry rela­tes to the exe­cu­ti­on of a con­tract or is requi­red to car­ry out pre-con­trac­tu­al activi­ties. In all other cases, the pro­ces­sing is based on your con­sent (Arti­cle 6(1) point a GDPR) and/or on our legi­ti­ma­te inte­rests (Arti­cle 6(1) point f GDPR), sin­ce we have a legi­ti­ma­te inte­rest in the effec­tive pro­ces­sing of inqui­ries addres­sed to us.

We will con­ti­nue to store the data you send to us when you con­tact us with an inqui­ry until you ask us to era­se the data or with­draw your con­sent to the sto­rage of the data or until the pur­po­se for which the data is being stored no lon­ger exists (e.g. after we have finis­hed hand­ling your inqui­ry). Any man­dato­ry legal pro­vi­si­ons – in par­ti­cu­lar sta­tuto­ry reten­ti­on peri­ods – will not be affec­ted by this.

4. Soci­al media

Face­book plug-ins (Like & Sha­re but­tons)

On our web­site, we have inte­gra­ted plug-ins pro­vi­ded by the soci­al net­work Face­book, pro­vi­ded by Face­book Inc., 1 Hacker Way, Men­lo Park, Cali­for­nia 94025, USA.  You can reco­gnise Face­book plug-ins from the Face­book logo or the “Like” but­ton on our web­site.. An over­view of Face­book plug-ins is avail­ab­le here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

Whenever you visit our web­site, the plug-in will estab­lish a direct con­nec­tion bet­ween your brow­ser and the Face­book ser­ver. As a result, Face­book will be infor­med that you have visi­ted our web­site with your IP address. If you click the Face­book “Like” but­ton while you are log­ged into your Face­book account, you may link the con­tents of our web­site with your Face­book pro­fi­le. Face­book will con­se­quent­ly be able to asso­cia­te your visit to our web­site with your Face­book user account.  Plea­se note that we, as the pro­vi­der of this web­site, have no know­ledge of which data is trans­fer­red and how it is used by Face­book. For more detail­ed infor­ma­ti­on, plea­se con­sult the Face­book pri­va­cy poli­cy at: https://de-de.facebook.com/privacy/explanation.

If you do not want Face­book to be able to asso­cia­te your visit to our web­site with your Face­book user account, plea­se log out of your Face­book account while you are on our web­site.

The use of Face­book plug-ins takes place on the basis of Arti­cle 6(1) point f GDPR. The ope­ra­tor of this web­site has a legi­ti­ma­te inte­rest in being as visi­ble as pos­si­ble on soci­al media.

Twit­ter plug-in

Our web­site incor­po­ra­tes fea­tures pro­vi­ded by the soci­al net­wor­king ser­vice Twit­ter. The­se fea­tures are pro­vi­ded by Twit­ter Inc., 1355 Mar­ket Street, Sui­te 900, San Fran­cis­co, CA 94103, USA.  When you use Twit­ter and the “Ret­weet” func­tion, web­sites you visit are lin­ked to your Twit­ter account and dis­c­lo­sed to other users.  In the pro­cess, data is also trans­fer­red to Twit­ter. Plea­se note that we, as the pro­vi­der of this web­site, have no know­ledge of which data is trans­fer­red and how it is used by Twit­ter. For more detail­ed infor­ma­ti­on, plea­se con­sult the Twit­ter pri­va­cy poli­cy at: https://twitter.com/de/privacy.

The use of the Twit­ter plug-in takes place on the basis of Arti­cle 6(1) point f GDPR. The ope­ra­tor of this web­site has a legi­ti­ma­te inte­rest in being as visi­ble as pos­si­ble on soci­al media.

You can chan­ge your data pro­tec­tion set­tings on Twit­ter in the account set­tings avail­ab­le at https://twitter.com/account/settings.

Lin­kedIn plug-in

Our web­site uses fea­tures pro­vi­ded by the Lin­kedIn net­work. The pro­vi­der is the Lin­kedIn Cor­po­ra­ti­on, 2029 Stier­lin Court, Moun­tain View, CA 94043, USA.

A con­nec­tion to LinkedIn’s ser­vers is estab­lished whenever you access one of our web pages that con­tains fea­tures pro­vi­ded by Lin­kedIn. This noti­fies Lin­kedIn that you have visi­ted our web pages with your IP address. If you click on LinkedIn’s “Recom­mend” but­ton and are log­ged into your Lin­kedIn account at the time, Lin­kedIn will be in a posi­ti­on to link your visit to our web­site to you and your user account. Plea­se note that we, as the pro­vi­der of this web­site, have no know­ledge of which data is trans­fer­red and how it is used by LIn­kedIn.

The use of the Lin­kedIn plug-in takes place on the basis of Arti­cle 6(1) point f GDPR. The ope­ra­tor of this web­site has a legi­ti­ma­te inte­rest in being as visi­ble as pos­si­ble on soci­al media.

For more detail­ed infor­ma­ti­on, plea­se con­sult the Lin­kedIn pri­va­cy poli­cy at: https://www.linkedin.com/legal/privacy-policy.

XING plug-in

Our web­site uses fea­tures pro­vi­ded by the XING net­work. The pro­vi­der is XING AG, Damm­tor­stras­se 29–32, 20354 Ham­burg, Ger­ma­ny.

A con­nec­tion to XING’s ser­vers is estab­lished whenever you access one of our web pages that con­tains fea­tures pro­vi­ded by XING. To the best of our know­ledge, this does not result in any per­so­nal data being stored. In par­ti­cu­lar, the ser­vice does not store any IP addres­ses or ana­ly­se user beha­viour.

The use of the XING plug-in takes place on the basis of Arti­cle 6(1) point f GDPR. The ope­ra­tor of this web­site has a legi­ti­ma­te inte­rest in being as visi­ble as pos­si­ble on soci­al media.

For more detail­ed infor­ma­ti­on on data pri­va­cy and the XING “Sha­re” but­ton, plea­se con­sult the XING data pro­tec­tion poli­cy at: https://www.xing.com/app/share?op=data_protection.

5. Ana­ly­sis tools and adver­ti­sing

Word­Press Stats

This web­site uses the Word­Press Stats tool to per­form sta­tis­ti­cal ana­ly­ses of visi­tor traf­fic. The pro­vi­der is Auto­mat­tic Inc., 60 29th Street #343, San Fran­cis­co, CA 94110–4929, USA.

Word­Press Stats uses coo­kies that are stored on your com­pu­ter and allow the use of the web­site to be ana­ly­sed. The infor­ma­ti­on gene­ra­ted by the coo­kies rela­ting to your use of our web­site is stored on ser­vers in the USA. Your IP address is anony­mi­sed after pro­ces­sing and befo­re sto­rage.

Word­Press Stats coo­kies will remain stored on your device until you dele­te them.

The sto­rage of Word­Press Stats coo­kies and use of this ana­ly­sis tool take place on the basis of Arti­cle 6(1) point f GDPR. The web­site ope­ra­tor has a legi­ti­ma­te inte­rest in the anony­mi­sed ana­ly­sis of user beha­viour with a view to refi­ning both its online offe­ring and its adver­ti­sing.

You can adjust your brow­ser set­tings to make sure that you are noti­fied every time coo­kies are pla­ced on your device and to enab­le you to accept coo­kies only in spe­ci­fic cases or to exclu­de the accep­tan­ce of coo­kies in spe­ci­fic situa­ti­ons or in gene­ral and to activa­te the auto­ma­tic dele­ti­on of coo­kies whenever you clo­se your brow­ser. Plea­se note that the func­tions of our web­site may be limi­ted if you dis­able coo­kies.

You can object to the collec­tion and use of your data with future effect by cli­cking on this link and set­ting an opt-out coo­kie in your brow­ser: https://www.quantcast.com/opt-out/.

If you dele­te the coo­kies on your com­pu­ter, you will have to set the opt-out coo­kie again.

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